Overview
Gear up for a career in retail! This 4-week intensive program will teach you the fundamental skills to be a highly successful retail and restaurant attendant. You will graduate equipped for best-in-class customer service.
What jobs can I do after completing the programme?
This programme trains you to become a successful retail and restaurant attendant.
Who is this programme for?
This programme is open to anyone aged between the ages of 19-35 years, who has completed KCSE and attained a mean grade of C- and above and be excited about a career in retail.
Learner requirements
- Be between the ages of 19-35 years old
- KCSE C- and above
- Be excited about a career in retail
What you will gain
- We will teach you the fundamental skills to be a highly successful retail and restaurant attendant.
- You will graduate equipped for best-in-class customer service.
Alumni Story: Tana Vivian Nelima
What industry skills will you learn?
Technical skills
We’ll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you’ll know:
- Exemplifying Professionalism
- Maintaining Fully Stocked & Appealing Stores
- Decreasing External and Internal Theft
- Customer Service: Approaching Customers, Managing Frustrations and Creating a Relationship
- Maximizing Product Knowledge
Behavioural skills
In every job, there are key skills that will help you be successful. We’ll help you acquire the following skills:
- Proactiveness
- Customer Focus
- Communication
- Teamwork
What do we offer?
- Coaching. The instructors and mentors at Generation aren’t just teachers, they’re coaches who stand by their students through successes and challenges.
- Resume Building The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.
- Interview Rehearsal. By conducting mock interviews, and then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.
- Ongoing Support. After graduation, mentors and instructors continue to check in with alumni, providing support with the job search and advice for continued success.
What our graduates are saying
Violet Atieno
Generation graduate
“With a diploma in Education (arts) English/Literature, I joined Generation Kenya amidst a confused period of depression from a failed marriage. Seeking solace, I enrolled in the Restaurant and Retail Services course, guided by exceptional mentors. Completing the program opened doors, leading to an interview at Sheth Naturals. To my delight, I secured the role of a production assistant manager. Over time, promotions followed, and I now stand as the Head of the Training Department. In the retail industry, my proficiency in customer care service, a skill honed through the program, proves invaluable. The transformation extends beyond professional realms, impacting my communication and professionalism. Blessed by the program, I've clinched three awards, witnessing a remarkable metamorphosis in my financial, psychological, and social well-being over the past decade.”
Peter Odongo
Generation graduate
“Through using Generation Kenya Knowledge, I got promoted twice within one year. I joined Choppies as a general laborer in July 2017 and was promoted to shop attendant in November. In May 2018, I became a cashier. When Choppies closed, I joined Chandarana Food Plus as a cashier and still work in the same position.”
Program Dates
What does Retail and restaurant attendant do?
A retail and restaurant attendant is someone who helps customers in stores or restaurants. They do things like greeting customers, answering questions, and helping them find what they need. In a store, they might work at the cash register, handle money, or arrange products on shelves. In a restaurant, they may take orders, serve food, and make sure customers are comfortable. Their job is to make the shopping or dining experience enjoyable for customers. They also handle tasks like cleaning and organizing to keep the store or restaurant neat. Overall, their goal is to provide good service and assist customers during their visit.
The application process
Apply
15 minutesApply online by finding a program in your area using the tool below. We will get back to you 1-2 days after your application.
Information session
15 minutesDuring this session you will get an opportunity to learn more about Generation and our programs. We will also go over the program requirements, times and dates of class.
Screening
1 hourGeneration wants to support you and connect you to resources that will help you focus on learning. We will use this time to learn more about you, also ascertaining that you are the right candidate for the program.
Reality talk
1 hourThis session will provide you with an opportunity to learn more about the training you will be undergoing, with respect to the daily schedule, class rules, what we expect from you and what you can expect from us. We will also go over what you can expect after your training is completed. It is during this session that you get to interact with our trainers, alumni and potential employer partners.
Class begins
Every day, you’ll learn new skills to help you advance your career through our intensive and practical training. You will receive a mentor to walk with you on the student journey and remain with you after you complete your training.
Graduation
Celebrate your success with family and friends! You will then receive a certificate as you join our ever-growing alumni community. You are also guaranteed an interview opportunity with one of our employer partners within 90 days of training completion.
Community Outreach Partner
Ongoing benefits of Generation
- A trusted network. Continued contact with the Generation graduate network
- Events. Events and workshops to help you keep growing
- Give back. Become a mentor to help others
- Support. Troubleshoot your job challenges
About Generation
